Prog&Web St.

Refund and Returns Policy

 
 

 

 

1. Digital Products

Since our products are digital, they are not eligible for returns in the traditional sense. However, we do offer refunds under certain conditions outlined below.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • Course Content Issues: If the content of the course you purchased is significantly different from what was advertised or is missing crucial elements.
  • Technical Issues: If you experience technical difficulties that prevent you from accessing or using the course content, and these issues cannot be resolved by our support team.
  • Duplicate Purchase: If you accidentally purchased the same course more than once.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Email our support team  within 30 days of your purchase. Include your order number, the course name, and a detailed description of the issue.
  2. Review Process: Our team will review your request and may ask for additional information or evidence to understand the issue better.
  3. Resolution: We aim to resolve all refund requests within 7 business days. If your request is approved, we will process the refund to your original payment method. You will receive a confirmation email once the refund is issued.

4. Non-Refundable Situations

Please note that we do not offer refunds in the following situations:

  • Change of Mind: If you decide that you no longer want the course after purchase.
  • Partial Usage: If you have already accessed or completed a significant portion of the course.
  • Outside Refund Window: If your refund request is made more than 30 days after the purchase date.

5. Exceptional Circumstances

We understand that exceptional circumstances can occur. If you have a unique situation that you believe warrants a refund, please contact our support team. We will review each case individually and do our best to find a fair resolution.

 

Thank you for choosing Prog&Web Study. We appreciate your trust in us and are dedicated to providing you with the best possible learning experience.

Prog&Web Study – Your Path to IT Excellence